Return & Refund Policy

Last updated: September 2026

At ZunoGoods, we want you to be satisfied with your purchase. Please read this policy carefully before placing your order.

1. Return Window

All return requests must be submitted within 3 days of the date the order is marked as delivered.

The 3-day return window is absolute. No returns will be accepted after this period for any reason.

Once the 3-day period has expired, the order is considered final and no return or refund request will be accepted.

2. Return Eligibility

To qualify for a return, the following conditions must be met:

• The return request must be submitted within 3 days of delivery.

• The product must be unused and in its original condition.

• The product must not show signs of use, damage, contamination, alteration, or unreasonable handling.

• All accessories, components, tags, manuals, and other items included with the product must be returned where applicable.

• The original packaging must be included where applicable.

• The product must be returned according to the instructions provided by the ZunoGoods customer support team.

Opening the package for reasonable inspection is permitted, but using the product beyond inspection may make it ineligible for return.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from the item you ordered, you must contact ZunoGoods within the same 3-day return window.

You may be required to provide:

• Your order number

• Clear photographs of the product and packaging

• A description of the issue

• A video demonstrating the issue when photographs are insufficient

We will review the information provided and determine whether the claim is valid.

If the claim is approved, ZunoGoods may provide a replacement, resend the product, or issue a refund.

4. Return Shipping Fee

For approved returns, a $2.50 return shipping fee will apply.

This fee will be deducted from the refund amount.

Customers must follow the return instructions provided by our support team. Do not ship a product to any address without receiving return instructions from ZunoGoods first.

5. Restocking Fee

A 5% restocking fee will apply to approved returns.

The fee is calculated based on the amount being refunded for the returned product and will be deducted from the refund.

6. Refunds

After we receive the returned product, it will be inspected to determine whether it meets the requirements of this policy.

If the return is approved:

Refund = eligible product amount − $2.50 return shipping fee − 5% restocking fee

The refund will be issued to the original payment method.

Your bank or payment provider may require additional processing time before the refund appears in your account.

If the returned product does not meet our return requirements, the refund may be denied.

7. Order Cancellation

Orders may be cancelled within 24 hours of placing the order.

After 24 hours, all cancellation requests are denied.

If an order has already been processed or shipped, it cannot be cancelled.

8. Non-Returnable Situations

A return will not be accepted if:

• The return request is submitted after the 3-day return window.

• The product has been used.

• The product has been damaged, altered, or modified by the customer.

• The product shows signs of unreasonable use or handling.

• Required accessories or components are missing.

• The product is returned without the required packaging where applicable.

• The customer fails to follow the return instructions provided by our support team.

• The customer ships the product to an unauthorized return address.

There are no extensions to the 3-day return period.

9. Return Process

To request a return:

1. Contact ZunoGoods customer support within 3 days of delivery.

2. Provide your order number and reason for the return.

3. Provide photographs or video if requested.

4. Wait for our return instructions.

5. Ship the product according to those instructions.

6. We will inspect the returned product.

7. If approved, your refund will be processed after the applicable $2.50 return shipping fee and 5% restocking fee are deducted.

10. Return Policy Abuse

ZunoGoods reserves the right to investigate fraudulent or abusive return claims.

False claims, intentional damage, misuse of the return process, or other fraudulent activity may result in the return being denied.

11. Contact Us

For questions regarding returns, refunds, or cancellations, contact the ZunoGoods customer support team and include your order number and relevant information.